Contact Us

COVID-19 UPDATE: Due to Coronavirus, our standard shipping times are delayed to 7-14 days. We are still shipping all orders, and will continue to accept new customers. Please be patient with us as we navigate this difficult time. Thank you!

Contact/FAQ

Welcome to Palomino Woodworks! 

If you have questions about our products, shipping times and order status, or cancelling an order and receiving a refund, please browse our extensive FAQ sheet below :)

HOW CAN I CONTACT YOU?

Please email Customer Support at:

palominowoodworks1@gmail.com and we will get back to you within 24 hours! 

 

HOW MUCH IS SHIPPING?

Shipping and handling is a flat rate of $4.95 for all orders under $50 and FREE shipping for all orders over $50.

HOW LONG UNTIL I RECEIVE MY ORDER?

Most of our products ship within a few weeks via DHL and USPS with a tracking number unless otherwise stated on the specific product page. Some items will arrive as soon as a few days, while other items may take up to a few weeks. We will send out tracking information to you as soon as your package ships!

 

WHY DID I ONLY RECEIVE PART OF MY ORDER?

Some of our products ship from different locations. If you only received part of your order, don't worry, the rest is on the way!


DO YOU OFFER WHOLESALE DISCOUNTS?

As far as product prices, we are not currently offering any wholesale discounts.

 

CAN I REPLACE A DAMAGED/INCORRECT ORDER?

We currently do not accept returns, but we do issue refunds. Please refer to our refund policy for more info.


CAN I CANCEL MY ORDER?

Yes, if for whatever reason you wish to cancel your order please email: palominowoodworks1@gmail.com

BUSINESS INFORMATION

Palomino Woodworks


Business Address: 205 Cadence Ct, Collegeville PA 19426